Terms of service

Terms of Service

Last updated: November 15, 2026

These Terms of Service ("Terms") govern your use of earmora.com (the "Site") and any purchase you make from Earmora ("we", "us", "our"). By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old, or the age of majority in your state, to place an order. By ordering, you confirm that you meet this requirement and that the information you provide is accurate.

2. Our products

Earmora sells an ear cleaner for dogs and cats. It is a pet grooming product, not a veterinary drug or a medical device. It is intended to clean and deodorize the outer ear canal. It is not intended to diagnose, treat, cure, or prevent any disease or condition. Statements on this Site have not been evaluated by the Food and Drug Administration. Nothing on the Site is medical advice; if your pet shows pain, swelling, discharge, bleeding, or signs of infection, or has a damaged eardrum, do not use the product and consult a veterinarian.

Use. For external use only. Avoid contact with the eyes. Stop using the product and consult a doctor if irritation occurs. Read the full ingredient list before use if you have known allergies. Keep out of reach of children.

Individual results vary. Testimonials on the Site reflect the experience of the people who provided them and are not a guarantee of results.

3. Orders and payment

All orders are subject to acceptance and availability. We may refuse, limit, or cancel an order at any time, for example in case of suspected fraud, pricing errors, or stock issues; if we cancel an order after payment, you receive a full refund. Prices are shown in US dollars and exclude applicable sales taxes and shipping, which are shown at checkout before you pay. We may change prices at any time, but changes do not affect orders already placed. Payment is collected at the time of order through the payment methods offered at checkout.

Promotional codes are valid for the period and conditions stated, cannot be combined unless indicated, and have no cash value. Multi-bar bundles (for example "Buy 1, Get 1 Free") are sold as a single item at the bundle price.

4. Bundles and promotions

Multi-bottle offers (for example Buy 1, Get 1 Free) are applied automatically at checkout as shown on the product page. Offers may change or end at any time. The price shown at checkout before you pay is the price you pay.

5. Shipping and delivery

We currently ship to the United States only. Shipping costs, methods, and estimated times are shown at checkout. Risk of loss passes to you when the carrier delivers the parcel to the address you provided. See our Shipping Policy.

6. Returns and refunds

We offer a 90-day money-back guarantee as described in our Refund Policy, which forms part of these Terms.

7. Accounts

You are responsible for keeping your account credentials confidential and for all activity under your account. Tell us immediately if you suspect unauthorized use.

8. Intellectual property

The Site and its content, including text, images, logos, and the Earmora name, are owned by us or our licensors and protected by copyright and trademark laws. You may not copy, reproduce, or use them without our written permission, except to browse and place orders.

9. Acceptable use

You agree not to use the Site for any unlawful purpose, to interfere with its operation, to scrape or copy its content, to submit false information, or to resell our products without authorization.

10. Reviews and user content

If you submit a review or other content, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display it in connection with our business. You confirm the content is your own honest opinion and does not infringe anyone's rights. We may remove content at our discretion.

11. Disclaimer of warranties

To the fullest extent permitted by law, the Site and products are provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some states do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products. Our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for personal injury caused by a defective product where such liability cannot be excluded.

13. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses, including reasonable attorneys' fees, arising from your breach of these Terms or misuse of the Site.

14. Governing law and disputes

These Terms are governed by the laws of Belgium, without regard to conflict-of-law rules, except that if you are a consumer in the United States, you keep the protection of any mandatory consumer-protection laws of your state of residence. Before starting any formal proceeding, you agree to contact us first so we can try to resolve the issue informally within 30 days. Any dispute that cannot be resolved informally may be brought in the courts of Belgium or, where required by law, in the courts of your state of residence.

15. Changes to these Terms

We may update these Terms from time to time. The version in force is the one published on the Site at the time you place an order.

16. Miscellaneous

If any provision of these Terms is held invalid, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, are the entire agreement between you and us regarding the Site.

17. Contact

Earmora, Sacha Evrard, Rue Richard Orban 38, 4257 Berloz, Belgium. Enterprise number (BCE) 1030.277.976, VAT BE 1030.277.976. Email: sachaevrard07@gmail.com.