Refund policy

Refund Policy

Last updated: November 15, 2026

90-day money-back guarantee. If you are not satisfied with your ear cleaner, tell us within 90 days of delivery and we will refund you in full. You do not need to send the bottle back: an opened bottle cannot be resold.

How to request a refund. Email sachaevrard07@gmail.com or use the contact form with your order number and the email address used at checkout. We confirm within 2 business days. Refunds are issued to the original payment method within 10 business days of approval; your bank or card issuer may take a few more days to show it.

Damaged, defective, or wrong item. Send us a photo within 14 days of delivery and we will replace the item at our cost, or refund it if you prefer.

Limits. The guarantee applies once per customer and per household, to orders placed on this Site. Shipping fees are refunded when the refund is due to our error (damaged, defective, or wrong item). We reserve the right to refuse refunds where we detect abuse of this policy.

This policy is in addition to, and does not limit, any rights you have under applicable consumer-protection laws.